" I would like to express my sincere gratitude and appreciation for how you have worked with me on refinancing through New Penn Financial. I had no experience in the real estate market and how it works. All I knew was that I had 90 days to refinance my house that my ex-husband and I bought jointly. As overwhelming as the process have been for me, you have done a phenomenal job at putting my mind at ease and always being informative about the process and all the things I needed to do. Sir, I will say you’ve done a great job with keeping up with me and walking me through things that I didn't understand. Most importantly, God got me through this, but you’ve been a working vessel in allowing his will to be done. I started my loan application with New Penn Financial at a very crucial time in my life, I was in an in-patient rehabilitation program and I knew I had a deadline. I honestly thought it would be impossible to get this refinance done in a timely fashion, but you have definitely made that possible for me. I’m in awe with how everything fell into place. I look forward to remaining a loyal customer with New Penn and I will definitely refer you to anyone looking to buy or refinance their home. I’d rate the service of this transaction with you on a scale from 1-10, I’d score an 11 because you’ve worked beyond my expectations of you. So thanks again sir, God bless you, and keep up the excellent work you put in! "