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Manage your account or make a payment online.

Need to create an account?

Set up your secure, online account in a few easy steps.

1.  Click the "Create Account" button above to get started.

2.  Follow the prompts.

  • Enter your account information
  • Accept the Terms of Use
  • Answer your security questions
  • Create your Username and Password

3.  Open your Welcome Email from us.

Complete the instructions on the welcome email to the email address you provided

4.  Select how you will receive your monthly statements.

You can view your monthly, quarterly and annual statements online.  Once you have logged into your secure account, you can access your statements (such as billing statements and tax documents) by following these instructions:

  • Select "Statements" from the home page, then type of statement you would like to view
  • Once you make that selection, choose which statement you would like to view

5.  FAQ's

What is my tax ID Number?
Your tax ID number is the same as your Social Security number. If you do not have an appointed Social Security number please contact our Customer Care department at 866-317-2347.

Why does the login for my account ask for a 10 digit loan ID number?
If your loan number is 8 or 9 digits long, please add 1 or 2 zeroes (0) at the beginning of your loan number to ensure that the online system recognized your account

When I'm registering online, why can't I use my email address as my username?
For security reasons, the system at New Penn Financial does not accept special characters within your username like %, #, or @

Why does the system lock me out if I get my User ID or password wrong a few times?
To protect your privacy the system will lock your account if you attempt to login with the wrong User ID or Password too many times. If you need to reset your user ID or password, please call customer service at 866-317-2347

Why do I have to answer security questions when I'm logging into my account?
When logging in, the New Penn Financial website will ask you a series of questions. Your answers to these questions ensure maximum security and that only you are logging into your online account.


Questions about your account?

If you have questions about your account, call 866-317-2347.

Our Customer Care Team is available (Eastern Time):

8:00 a.m. - 10:00 p.m. Monday - Friday
8:00 a.m. - 3:00 p.m. Saturday