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Welcome Ditech customers!

New Penn Financial looks forward to serving you.

We understand that transfers such as this can lead to a lot of questions. We have provided some key dates and answers to commonly asked questions to help you through this transition process.

 

Here are some important dates for you to be aware of:

Dates Events
July 17 Goodbye letters will be sent from your previous servicer, Ditech. Ongoing questions regarding your loan should still be sent to Ditech until August 1st. Their phone number is 800-643-0202.
July 22 Introductory letters and emails will be sent from New Penn Financial providing some preliminary information regarding the transfer of your loan.
August 2 Transfer of your loan from Ditech to New Penn Financial.
August 2 to August 9 New Penn Financial will be loading loan information to our operating systems. Please note: New Penn will have limited information regarding your loan while we load this data.
August 10 Loans are active on our systems. Payments can now be received.
August 12 Welcome Packets will be mailed to your address of record.

Need to register for an account?

Setting up your account can be done in a few easy steps. Once you create a profile, you will have online access to view statements, make payments, and even chat with a Customer Care representative to address any questions you may have.

FAQs

Your loan will be transferred on August 2, 2018.

Your loan will be active on August 9, 2018.

Due to the time it takes to properly close your Ditech account, reconcile the account and open your account at New Penn, you will not be able to access your full account information until August 9.

We will start accepting payments directly to New Penn starting on August 2, 2018. But, payments will not be posted until after your loan goes active on August 9.

All payments can be made payable to New Penn Financial. Our mailing address is: PO Box 740039 Cincinnati, OH 45274-0039

Yes. A welcome packet should have been mailed to you on August 10, 2018. We also be sent a pre-welcome letter to you on July 20.

Yes. Your updated loan number was included on the recent letter mailed to you from New Penn Financial and will be provided to you in your welcome packet.

Yes. If you currently have an automatic draft from your banking institution, then this information will be provided to New Penn and the drafting will continue accordingly. No action is needed on your part.

Yes, for payments after August 2, 2018, choose New Penn on your bank's bill-paying service.

Questions about your account?

If you have questions about your account, call 1-888-404-5187. Our Customer Care Team is available in Eastern Time from 8:00 a.m.-10:00 p.m. Monday - Friday, and 8:00 a.m. -3:00 p.m. Saturday Eastern Time.