Existing customers, log in to your account.

Easily manage your mortgage account or make a payment online.

Frequently Asked Questions

For existing customers, sign in above and go to the Payments tab to make a single payment or sign up for monthly payments.

Call 1-866-317-2347 – Option 1 – is the **free option** to pay by phone in our automated phone system. (Option 0 – to speak to a customer service rep and make payment directly. Fees vary by state.)

Send payments to: New Penn Financial, PO Box 740039, Cincinnati, OH 45274-0039

Log into your account. From the Home page, select Activity, then Payment History. Your account history will open select the year you wish to view.

Click on the Mortgage Help link above, or sign into your account and click on the Need Mortgage Help link.

If you’re affected by a natural disaster such as a hurricane, earthquake or flood and need mortgage or insurance assistance we’re here to help! Please contact us at 800-365-7107. For insurance assistance, select Option 5 for the Insurance Department. If you’re affected by a natural disaster and need to apply for federal disaster relief funds call to register via phone at 800-621-FEMA (3362) or visit to check to see if your area has been declared for Individual Assistance. For information on the flood claims process and steps to follow as you file and work with your adjuster and agent, please visit

Questions about your account?

If you have questions about your account, call 866-317-2347.

Our Customer Care Team is available (Eastern Time):

8:00 a.m. - 10:00 p.m. Monday - Friday
8:00 a.m. - 3:00 p.m. Saturday